![]() ![]() If you’ve tried all these and nothing has worked, then it may be time to call Apple Support – they’re usually pretty helpful. If nothing seems to be working, it may be time to rebuild and reindex Mail – and you should first backup, create offline archives of key messages and set some time aside for the task, which I’ve explained in an older article you can explore right here. Rebuild, ReindexĮl Capitan is different in many ways, but the old tips remain reliable. It’s not a perfect fix – and you should create an offline archive of your messages using a utility like Email Archiver, but Apple Support threads suggest this is a good fix. An effective fix for this is to delete the email account that’s causing the problem before creating a new account with identical settings. Some Mail users are having a problem in which El Capitan claims it cannot access the server, or in which Mail gets stuck in a loop while “ optimizing your Mail database." A potential reason for this involves changes in how El Capitan handles incoming emails, which might conflict with settings you had on your previous Mail/OS iteration. Now enable each of your Mail accounts, one at a time let each account download all its messages before enabling the next. ![]()
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